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How to install the Air Doctor app (Genki Explorer)
How to install the Air Doctor app (Genki Explorer)
Pedro avatar
Written by Pedro
Updated over a week ago

If you need help finding a doctor at your location or prefer a telemedicine consultation instead of an in-person consultation, you can use the Air Doctor app.

Air Doctor will allow you to find local doctors in almost all countries worldwide to schedule outpatient visits and follow-up examinations and treatment for many different specialties, not only general practitioners. You can also book telemedicine consultations in multiple languages and get prescriptions from local doctors online. The best part? Any consultations booked through the Air Doctor will be paid directly by us to the clinic or doctor, so you don’t have to pay the costs upfront and file any claims for reimbursement.

How to install and pair the Air Doctor app:

  1. Download the Air Doctor App

  2. Sign up for the App (You can use your Google, Apple, or Facebook accounts to register in the app)

  3. Set up your account with your data (Use the same full name as in your insurance policy).

  4. Add your policy number.

After signing up, you can find the instructions and your policy number in the Member Center under "Air Doctor".

Do I still need to pay a deductible?

  • If you have insurance with a deductible you will pay your deductible via the app by credit card.

  • The deductible is also applied to telemedicine consultations.

  • The amount is only charged once you see the doctor.

How to add more family members or policies?

  1. In the account overview select "My Coverage".

  2. Click on "Add Coverage".

  3. Enter the date of the additional members

  4. You'll see the overview of all the added policies.

  5. On the start page, select the intended insurance to be used.

  6. The name of the insured person is then shown on the right.


Please take also important note that Genki Explorer has an initial 14-day waiting period where coverage is limited to accidents and life-threatening emergencies.

The Air Doctor app can only be used together with your insurance after 14 days of the insurance start date. This is a rule that is applied by the app apart from the policy's waiting period.

This does not mean you cannot skip the waiting period and be covered for all benefits if you had previous coverage from a different insurance up until the insurance start date. However, any medical events that do not include accidents and life-threatening emergencies during the initial 14 days will have to be paid off by the insured, and after they need to submit a claim to DR-WALTER's claims team to receive a possible reimbursement.

For Inpatient care (hospitalizations), including accidents and life-threatening emergencies during the waiting period, you should contact the 24/7 medical assistance. The contacts and instructions are available in the Member Center under "Help".

If you have any questions about what is covered by the Genki Explorer you can check the article: "What is covered (and not covered) by the Genki Explorer?".


Have any questions? Drop us a message!

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