DR-WALTER is Genki Explorer and Resident's insurance partner responsible for the insurance medical service payments and reimbursements.

Genki acts as an insurance agent, which means we are responsible for providing the insurance consultation before our members start their insurance, and we are also responsible for customer support questions that are not directly related to medical assistance or claims, and ultimately for product development.

DR-WALTER is the insurer responsible for any coverage agreements, including accepting or denying claim reimbursements and ultimately hospital direct payments.

DR-WALTER is an Allianz Managing Partner with over 60 of experience providing international and travel health insurance.

For any claim questions and guarantees of coverage for specific treatments please follow the instructions in this article: What to do if I get sick with Genki Explorer or Genki Resident