Both the Genki Explorer and the Genki Resident have the same processes if you need to use your insurance to cover any medical costs. 🏥
There is no specific network of doctors you need to choose from. You can choose any doctor, clinic, or hospital in the world by yourself. Public or private.
You do not need to show any documents or insurance cards to the doctor during your consultation. Why?
You’re completely free to choose your favorite doctors near you. You will need to pay all the expenses upfront and keep the invoices and medical reports (the documents must include information about the diagnosis, treatment, period of treatment, and cost). After, you can access our Member Center under “Compensation” and follow the instructions to submit a claim for the payment of your medical costs directly to your bank account.
For additional reference of what documents are necessary: https://help.genki.world/en/articles/9857223-what-type-of-documentation-is-necessary-to-make-a-claim-with-genki-explorer-or-resident
Take note that if you have insurance with a €50 deductible (Genki Explorer) the deductible will be deducted from the total amount of your bills corresponding to a single claim. Meaning, the 50€ deductible is only applied once per insurance, so you won’t have to pay €50 for each medical visit related to the same treatment.
You can find the online claim form and instructions on how to file a claim in the Member Center under "Compensation".
If you have any questions about what is covered by the Genki Explorer you can check the article: "What is covered (and not covered) by the Genki Explorer?".
For emergency hospital overnight stays (inpatient visits) and planned surgeries please check our article: "I have a hospital emergency. Who should I contact?".
Please, if the treatment does not require hospitalization do not contact the emergency assistance and follow the procedures described in this article.
Have any questions? Drop us a message!