With Genki Native, there is no specific network of doctors you need to choose from. You can choose any doctor, clinic, or hospital by yourself. Public or private.
With Genki Native, you’re free to choose any doctor, clinic, or hospital—no specific network is required, and you don’t need to show insurance cards or documents during your consultation.
How It Works:
Choose Your Provider: Pick any doctor, clinic, or hospital (public or private).
Pay Upfront: Cover the cost of your treatment.
Keep Your Receipts: Save all invoices and medical reports (including diagnosis, treatment, dates, and cost).
File a Claim: Log into our Member Center under “Compensation” to request reimbursement (any deductible will be deducted from your total).
Important:
For non-emergency outpatient treatments costing €2,000 or more, get pre-approval from the insurer at least 5 days in advance.
For emergency outpatient treatments costing over €2,000, contact the 24/7 hotline (you’ll find the contact details in the Member Center under “Help”).
Note: If you do not request pre-approval for these treatments, the reimbursable amount will be reduced by 50%.For inpatient procedures, contact our emergency assistance line (MCI) immediately so they can arrange direct billing with the hospital. Contacts are available in the Member Center under "Help".
For pre-approval requests, email the insurer at [email protected] (response time is usually up to 3 business days).
Have any questions? Drop us a message!
Stay healthy 🌱