🏥 Seeing a Doctor with Genki Native
With Genki Native, you’re free to visit any doctor, clinic, or hospital — public or private.
There’s no restricted provider network, and you don’t need to present an insurance card or approval form during your visit.
How It Works
Choose your provider
You can visit any licensed doctor, clinic, or hospital — public or private.Pay upfront
You’ll pay the medical provider directly at the time of treatment.Keep your documentation
Always ask for detailed invoices and medical reports, including:Diagnosis
Treatment description
Dates of service
Total costs
Submit a claim for reimbursement
Log in to the Member Center → Compensation section and upload all invoices, receipts, and medical documents.
Any deductible that applies will be automatically deducted from the reimbursable amount.
Important for High-Cost Outpatient Treatments (€2,000 or more)
If the estimated treatment cost is €2,000 or more, you must send an itemized cost estimate to the insurer at least 5 days before starting treatment or incurring any costs.
➡️ Send this information to [email protected] and include:
Your policy number
The diagnosis
A treatment plan or cost estimate from your doctor
If you don’t send this information in advance, only 50% of what would otherwise be covered will be reimbursed.
If the situation is an emergency and treatment cannot be delayed, contact the 24/7 emergency assistance line (MCI) — details are available in the Member Center → Help.
Inpatient Treatments (Hospital Admissions)
For inpatient stays, please contact the Emergency Assistance (MCI) immediately.
They will coordinate directly with the hospital and may arrange direct billing for covered cases.
You can find the contact details in your Member Center → Help section.
Please Note
All coverage decisions are made by Squarelife, the insurer and claims manager, only after they have reviewed your complete medical documentation.
Providing advance notice for treatments over €2,000 is a requirement, but it does not mean that outpatient procedures under €2,000 are automatically covered.
Coverage always depends on your insurance terms, the medical necessity of the treatment, and the documentation submitted with your claim.
Have any questions? Drop us a message!
Stay healthy 🌱