The first important point to understand is that Genki acts as an insurance agent, which means that any agreements and reimbursements regarding medical costs are of the responsibility of the insurer behind our policies (both Genki Explorer and Genki Resident) is DR-WALTER.
This means that any questions regarding the status of your reimbursement, or, simply to ask if a specific future treatment will be covered by your policy, must be asked directly to DR-WALTER's claims team. Genki does not hold any medical or claim information.
The current claim handling time is between 1-2 weeks, plus, transfer time.
You can find the updated average time in the Member Center under "Compensation".
Bot Genki and DR-WALTER constant goal is to improve the claim handling time as much as possible and make the process as smooth and quick as the number of claims allow.
If you have any questions about a Genki Explorer claim you can contact the claims team at [email protected].
If you are insured by the Genki Resident you can contact the claims tem at [email protected].
Have any questions? Drop us a message!