🌍 No Network Restrictions – Choose Any Provider
You can visit any licensed doctor, clinic, or hospital worldwide, whether public or private. There is no fixed provider network.
🏥 How Outpatient Care Works
1️⃣ Choose your doctor or clinic and pay the costs upfront.
2️⃣ Keep all invoices, receipts, and medical reports — make sure they include the diagnosis, treatment details, dates, and the date your symptoms began.
3️⃣ Submit your claim via the Member Center under "Compensation" for reimbursement.
⚠️ Important Notes
Genki Support cannot confirm in advance whether a treatment will be covered. Only the insurer's claims team can make that decision after reviewing your full medical documentation.
If the estimated treatment cost is €1,000 or more, you must send an itemized cost estimate to [email protected] at least 5 days before starting treatment or incurring costs. Include:
📌 Your policy number
📌 Your diagnosis
📌 A treatment plan from your doctor
❗ If you don't send this information beforehand, only 50% of what would otherwise be covered will be reimbursed. This is not a pre-approval — the claims team won't guarantee coverage upfront, and you'll still need to submit a claim with the proper documentation once treatment is done.
For outpatient medical emergencies where you can't know the costs 5 days in advance but expect them to exceed €1,000, contact Emergency Assistance directly for faster confirmation. Contact details are in the Member Center under "Help".
Covered costs are only reimbursed once the total for the same case exceeds the €50 deductible.
💰 Claim Reimbursement
✔ Claims are processed within 1–2 weeks once full documentation is received. ✔ The €50 deductible applies per case (not per invoice) and is deducted from the total covered amount.
🔗 Need more details? Visit: What type of documentation is necessary to make a claim?
For questions about claim delays or coverage details, check your Member Center or contact us at [email protected]. 😊