🌍 No Network Restrictions – Choose Any Provider
You can visit any licensed doctor, clinic, or hospital worldwide, whether public or private. There is no fixed provider network.
🏥 How Outpatient Care Works
1️⃣ Choose your doctor or clinic and pay the costs upfront.
2️⃣ Keep all invoices, receipts, and medical reports — make sure they include the diagnosis, treatment details, dates, and the date your symptoms began.
3️⃣ Submit your claim via the Member Center under "Compensation" for reimbursement.
⚠️ Important Notes
Genki Support cannot confirm in advance whether a treatment will be covered. Only the insurer's claims team can make that decision after reviewing your full medical documentation.
If the estimated treatment cost is €1,000 or more, you must submit an itemized cost estimate to Squarelife at least 5 days before starting treatment or incurring costs.
Please follow these steps:
Log in to your Member Center and select "Compensation"
Select the subscription for which you want to submit the request.
In the Claims Center, select Notification of high costs
Click Create request.
In the message field, provide information about your medical condition and planned treatment.
Upload the relevant documents, including your itemized cost estimate and available medical documentation from your doctor or hospital.
Click Submit to send your request for review.
❗ If you don't send this information beforehand, only 50% of what would otherwise be covered will be reimbursed. This is not a pre-approval — the claims team won't guarantee coverage upfront, and you'll still need to submit a claim with the proper documentation once treatment is done.
For outpatient medical emergencies where you can't know the costs 5 days in advance but expect them to exceed €1,000, contact Emergency Assistance directly for faster confirmation. Contact details are in the Member Center under "Help".
Covered costs are only reimbursed once the total for the same case exceeds the €50 deductible.
💰 Claim Reimbursement
✔ Claims are processed within 1 week once full documentation is received. ✔ The €50 deductible applies per case (not per invoice) and is deducted from the total covered amount.
🔗 Need more details? Visit: What type of documentation is necessary to make a claim?
For questions about claim delays or coverage details, check your Member Center or contact us at help@genki.world. 😊