I need to see a Doctor (outpatient) with Genki Traveler

You are free to visit any doctor, clinic, or hospital worldwide—whether public or private. There is no restricted provider network. However, for certain outpatient treatments, you must obtain prior approval from the insurer to ensure coverage.
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To receive full reimbursement, you must get prior approval from Squarelife before undergoing:

✔ Elective surgeries (planned, non-urgent procedures)
✔ High-cost outpatient procedures (€1,000 or more)
✔ Specialist consultations for new, complex conditions or second opinions
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To request approval, email [email protected] with:

📌 Your policy number
📌 A brief description of your medical condition
📌 Details of the proposed treatment/procedure
📌 Medical documentation from your doctor/hospital

⚠️ Important: If you do not obtain prior approval, only 50% of the covered costs may be reimbursed.
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After choosing your provider and receiving treatment:

1️⃣ Pay all expenses upfront and keep all invoices and medical reports.
2️⃣ Ensure documents include: diagnosis, treatment details, dates, and costs.
3️⃣ Submit your claim via the Member Center under “Compensation” for reimbursement.
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✔ Claims are processed within 1-2 weeks
✔ A €50 deductible applies per claim and is deducted from the total bill for the same treatment

🔗 Need more details? Visit: What type of documentation is necessary to make a claim?

For any type of claim delay questions please contact our support directly.

If you have any questions about coverage details, feel free to check your Member Center or contact us at [email protected] for more information! 😊

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