The first important point to understand is that Genki acts as an insurance agent, which means that any agreements and reimbursements regarding medical costs are the responsibility of the insurer behind Genki Native, which is Squarelife.
This means that any questions regarding the status of your reimbursement, or, simply to ask if a specific future treatment will be covered by your policy, must be asked directly to Squarelife's claims team. Genki does not hold any medical or claim information.
If the treatment or examination is done without the need for hospitalization, please contact Sqarelife's claims team at [email protected] together with as much medical information as you can provide, as well as any available medical documents.
It is only possible for the claims team to confirm coverage of any type of treatment if they have the proper medical information and documentation available, so please attach all medical documents related to your treatment in your email to Squarelife, and be as specific as possible with the information and question.
If your treatment requires hospitalization (surgery e.g.) please follow the inpatient procedure and contact MCI's assistance.
You can find the phone number of our 24/7 hotline and instructions in the Member Center under "Help".
Phone number: +34911599948
Email: [email protected]
(The hospital can also write an email, provide their phone number, and ask for a call back)
Have any questions? Drop us a message!
Stay healthy 🌱