How do I know if my treatment will be paid?

Genki cannot provide upfront cost approval, as we do not have the legal authorization to do so. Squarelife, our managing partner responsible for claims, can provide an upfront guarantee, but only by having access to a complete treatment plan and diagnosis that allows for a proper medical assessment if the treatment is according to the insurance conditions. These documents should be provided by the customer when requesting an upfront guarantee for a future treatment.

Genki Traveler covers new and acute illnesses or accidents that occur during your insurance period. Coverage includes only medically necessary treatments.

✔ Required to diagnose or treat your condition
✔ Consistent with your diagnosis and symptoms
✔ The most appropriate level of care
✔ Performed for an appropriate duration

For outpatient care, you must pay upfront and submit a claim for reimbursement. Your doctor's invoice must include:

✔ Your name
✔ Diagnosis
✔ Detailed breakdown of medical services
✔ Treatment costs

Some outpatient treatments require prior approval, especially high-cost or complex treatments.

✔ For outpatient costs of €1,000 or more, you must submit a cost estimate to Squarelife at least 5 days before treatment.
✔ Failure to get pre-approval may result in only 50% reimbursement.

📧 To request pre-approval, contact Squarelife at: [email protected].

Coverage cannot be confirmed until all necessary documentation has been reviewed. 📋

📌 Review Your Policy – Carefully read the Product Information & Consumer Conditions in the Member Center. 🧐
📌 Common Exclusions – Coverage in your home country is limited. Pre-existing conditions & preventive care are not covered. 🚫

For any claims or reimbursement requests, Squarelife is responsible for reviewing and processing your case.

If you have any questions about coverage details, feel free to check your Member Center or contact us at [email protected] for more information! 😊

​