With Genki Traveler, you are free to choose any doctor, clinic, or hospital worldwide, whether public or private. However, certain outpatient treatments require prior approval from the insurer. Here's what you need to know:
✔️ Treatments Requiring Prior Approval:
Elective Surgeries
Planned surgeries that are not urgent.
High-Cost Outpatient Procedures
Treatments or procedures with estimated costs of €1,000 or more.
Specialist Consultations
When the nature of the condition is new or complex, or when seeking a second opinion.
Also required if the cost of the treatment is high.
📝 How to Request Prior Approval:
To get prior approval, email [email protected] with the following details:
Your policy number
A brief description of your medical condition
Details of the proposed treatment or procedure
Relevant medical documentation from your doctor or hospital
⚠️ Important Notes:
If prior approval is not obtained, only 50% of the covered costs may be reimbursed.
After receiving treatment, pay all expenses upfront and keep all invoices and medical reports, including:
Diagnosis
Treatment details
Dates
Costs
💳 Reimbursement Process:
Go to the Member Center under "Compensation".
Follow the instructions to submit your claim for reimbursement directly to your bank account.
€50 deductible will be deducted from the total bill for the same treatment.
For more details on the required documentation, visit: What type of documentation is necessary to make a claim.
🕑 Claim Processing:
Claims are typically processed within 1-2 weeks.
If you have any questions regarding a claim, feel free to contact Squarelife directly at [email protected].
If you have any questions about coverage details, feel free to check your Member Center or contact us at [email protected] for more information! 😊