With Genki Native planned surgeries can be paid by direct payment to the hospital.
What are the important steps to take in advance?
Genki acts as an insurance agent, therefore, our support does not have the authority or ability to provide hospitals with guarantees of payment. This process is exclusive to the assistance provider MCI.
Ask the hospital to contact the assistance service (MCI) to request a guarantee of payment as soon as possible.
You can find MCI contacts in the Member Center under "Help".
What information is important to MCI?
Name and date of birth of the insured person (you)
Name and phone number of the attending physician/hospital
The (suspected) diagnosis
Date of the accident or when the illness started
Name and phone number of the contact person on site, if there is one
MCI has local partners in every country worldwide. After the hospital contacts them, they will contact their local partner so the same can offer the hospital a guarantee of payment. This is a procedure that should be swift but in certain cases can take up to a few hours.
The hospital can at any time contact MD Medicus (+34911599948) for any urgent requests.
MCI contacts
Phone number: +34911599948
Email: [email protected]
(The hospital can also write an email, provide their phone number, and ask for a call back)
If the hospital is not being cooperative or if they're denying receiving any guarantees of payment, you should contact the assistance yourself to guarantee that that information is true.
Check out this article for more information about the inpatient (hospitalization) process: (Hospital emergencies) What If I need to be hospitalized with Genki Native?