ℹ️ This article describes the current Genki Native conditions (version "1 September 2026"), launched in late September 2026. They apply to customers who started their application once this version was live. If your insurance started earlier, your current conditions stay in place until the start of your new insurance year, when the new conditions are applied automatically. We'll email you before this happens.
Your Insurance Conditions in the Member Center show which version applies to you.
To see what changes for you, check the article "What's changing in Genki Native?". If you have any questions, contact us at help@genki.world.
🚑 Ambulance Transport
Genki Native Basic and Premium cover ambulance transport when medically necessary to take you to the nearest suitable medical facility.
✈️ Repatriation for Care
Genki Native Basic and Premium include Repatriation for Care if the care you need where you are is unavailable, more expensive, or too difficult to manage there.
The destination must be a country where:
The required medical care and any help you need with daily tasks are available.
You can legally stay for treatment and recovery.
You are a national or resident, or you have stayed there for at least 3 months within the last 12 months.
You choose the destination from the countries that meet these conditions.
📌 How Repatriation Is Arranged
Repatriation must be arranged by the Emergency Assistance (MCI) or the insurer. They will:
Arrange and pay for the repatriation without avoidable delay.
Choose the route and means of transportation required by your health condition.
Arrange the transport at the lowest appropriate cost.
⚠️ Please do not arrange the repatriation yourself. Only transportation arranged by the Emergency Assistance or the insurer is covered.
🛡 Coverage After Repatriation
Unlike many travel health insurance products, your Genki Native insurance does not end because you have been repatriated. Treatment after an approved Repatriation for Care may continue to be covered according to your insurance conditions, benefits, limits, and country-specific rules.
⚰️ Repatriation of Mortal Remains
In the event of the insured person's death, Genki Native covers bringing their mortal remains to another country.
A Family Member chooses the destination country.
The repatriation must be arranged by the Emergency Assistance or the insurer, who will arrange and pay for it without avoidable delay.
They will determine the appropriate route and means of transportation to ensure the repatriation is carried out lawfully and with dignity.
📞 How to Request Repatriation
Contact the Emergency Assistance as soon as possible:
MCI Assist: +34 911 599 948
Email: genki@mciassist.com
Please provide:
Your full name and insurance details
Information about your current medical condition and treatment
Relevant medical reports or documents from your treating doctor or hospital
Your current location and medical facility
The Emergency Assistance will review whether the conditions are met and, if approved, arrange the appropriate transportation.
📄 For full details, check the Insurance Conditions and Table of Benefits.
If you have any questions, don't hesitate to drop us a chat message or email at help@genki.world.
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