If you'd like to confirm which Genki insurance you're covered with, this guide shows you where to find your product name and what each product is designed for. Knowing your product helps you find the right help articles quickly and contact us with the right context.
✅ The quickest way: check your Member Center
The product name is shown directly in your Member Center on the Overview page, next to your active subscription.
Log in
On the homepage, you'll see the name of your insurance under each insured person (e.g., "Genki Traveler" or "Genki Native")
If you have multiple active subscriptions (for example, one for yourself and one for a family member), each will be listed separately
📄 Other ways to check
Your insurance certificate
Download your certificate from the Member Center under Documents
The product name appears at the top of the certificate
Your most recent invoice
Invoices are available in the Member Center under Your Data → Invoices
The product name appears on each invoice
The welcome email you received at sign-up
The subject line and body of the welcome email mention the product name
If you signed up a while ago, search your inbox for "Genki" to find it
🌍 The two Genki products
Genki currently offers two health insurance products. Here's how to tell them apart:
Genki Traveler — Travel health insurance for travelers and digital nomads
Monthly subscription, maximum 1 year
Designed for travelers, backpackers, digital nomads, and anyone exploring the world for up to a year
Covers new and acute illnesses or accidents while traveling abroad
Home country coverage limited to medical emergencies
14-day waiting period at the start of the insurance
Single plan, with optional region upgrade for USA & Canada coverage
This is the product for travelers and digital nomads on contracts of up to a year. Learn more in the Genki Traveler collection.
Genki Native — International health insurance for long-term living abroad
Monthly subscription, minimum 12 months, with no maximum duration
Designed for expats, long-term remote workers, and people living abroad without a fixed return date
Broader long-term coverage
Includes a medical questionnaire at application
Two variants: Basic and Premium, with different levels of benefits
This is the product for long-term contracts of 12 months or more, with a medical questionnaire at sign-up. Learn more in the Genki Native collection.
⚠️ Why this matters
Each Genki product has its own rules around:
Cancellation and contract length
What's covered and what isn't
Pre-existing conditions
Coverage in your home country and in the USA/Canada
Checking your product first will help you get accurate answers from the Help Center and from our support team.
📌 Have an older product? If you signed up for one of Genki's earlier products, you may have Genki Explorer or Genki Resident. These products are no longer offered to new customers, but existing contracts continue under their original terms, and help articles remain available in their respective collections.
Have questions about your product? Our support team is here for you by chat or email at [email protected].