If you experience a serious medical emergency or accident that requires overnight hospitalization, the hospital must contact our 24/7 emergency assistance to arrange direct payment.
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✔ No network restrictions – You can visit any doctor, clinic, or hospital worldwide, public or private.
✔ Exceptions – In some countries affected by sanctions or where the healthcare facility is not deemed legitimate, coverage may not apply.
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1️⃣ Get the necessary urgent care at the hospital.
2️⃣ Ask the hospital to contact our 24/7 emergency assistance for direct payment.
3️⃣ If you're unable to request assistance yourself, a family member or friend can do so on your behalf.
4️⃣ Contact emergency assistance as soon as possible using the details below.
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📍 Phone: +34 911 599 948
📍 Email: genki@mciassist.com
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When the hospital contacts emergency assistance, they should provide:

✔ Your name & date of birth
✔ Hospital/doctor's name & phone number
✔ Suspected diagnosis
✔ Date of incident (accident/illness onset)
✔ On-site contact person (if available)

⚠️ Important: Contact emergency assistance as soon as possible to ensure a smooth direct billing process.
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For additional details, visit the Member Center under “Help”. 🚑

If you have any questions about coverage details, feel free to check your Member Center or contact us at help@genki.world for more information! 😊

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