🏥 What to Do in a Medical Emergency
If you experience a serious medical emergency or accident that requires overnight hospitalization, the hospital must contact our 24/7 emergency assistance to arrange direct payment.
🌍 Choosing Your Healthcare Provider
✔ No network restrictions – You can visit any doctor, clinic, or hospital worldwide, public or private.
✔ Exceptions – In some countries affected by sanctions or where the healthcare facility is not deemed legitimate, coverage may not apply.
📌 Steps to Follow in a Medical Emergency
1️⃣ Get the necessary urgent care at the hospital.
2️⃣ Ask the hospital to contact our 24/7 emergency assistance for direct payment.
3️⃣ If you're unable to request assistance yourself, a family member or friend can do so on your behalf.
4️⃣ Contact emergency assistance as soon as possible using the details below.
📞 Emergency Assistance Contact Details
📍 Phone: +34 911 599 948
📍 Email: [email protected]
📄 Information Needed for Direct Billing
When the hospital contacts emergency assistance, they should provide:
✔ Your name & date of birth
✔ Hospital/doctor's name & phone number
✔ Suspected diagnosis
✔ Date of incident (accident/illness onset)
✔ On-site contact person (if available)
⚠️ Important: Contact emergency assistance as soon as possible to ensure a smooth direct billing process.
For additional details, visit the Member Center under “Help”. 🚑
If you have any questions about coverage details, feel free to check your Member Center or contact us at [email protected] for more information! 😊